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Packages

Refund Policy

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Refund Policy

 

Last Updated: June 4th, 2025

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At Resell Zone, our goal is to make sure you get what you paid for — high-quality products, handled with care, delivered to your door. We're a small, independent business, and while we aim to keep things smooth, we also believe in transparency.

Here’s everything you need to know about our refund policy:

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Refund Eligibility

 

We understand that delays can be frustrating. That said, because of the nature of our business and how we source and ship items, we do not offer refunds unless your order has exceeded 21 business days (not including weekends or holidays) from the confirmed shipping date.

If your delivery has passed that 21-business-day mark, you are absolutely entitled to a full refund, no questions asked.

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Product Quality & Support

 

We take pride in offering only high-quality, authentic products — from streetwear and sneakers to tech and collectibles. Everything is carefully sourced and double-checked before it reaches you.

If you receive an item and it’s not functioning properly (especially with tech products), please DM us directly on Instagram at @itsresellzone. We're available 24/7 and will get back to you quickly with a solution — whether that's troubleshooting, a replacement, or next steps.

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Damaged, Missing, or Incorrect Deliveries

 

If there’s an issue with your delivery — whether it's damaged, missing items, or something doesn’t seem right — please:

  1. Take clear photos of the packaging and product.

  2. Send those images and a brief message to us via Instagram DM.

This helps us understand exactly what happened and find the fastest, fairest solution for you.

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Before You Order: Know What to Expect

 

We want you to shop with confidence, so we encourage all customers to:

  • View product videos and photos on our Instagram page before ordering.

  • Read real customer reviews and feedback to see what others have experienced.

  • Ask us any questions via DM before purchasing — we’re happy to help.

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Final Word

 

We’re not a faceless company. We’re a small team — honestly, mostly just one guy in Dallas — doing our best to run a business with honesty and great customer care. We genuinely appreciate your patience, your trust, and your understanding.

If something ever goes wrong, reach out. We’ll do everything we can to make it right.

Thanks for shopping with Resell Zone.

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— The Resell Zone Team

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